All of our stylists offer 15-minute consultations for clients who wish to ask questions about their hair care or styling options. Consultations cost $20 and paid for at the time of booking. Consultation fees go straight to your next appointment and will be deducted from the final total of your service. No-show for your consult will forfeit your deposit.

Consultations are required before booking all braiding, loc, weave, extensions, and coloring services.

If a client is unsatisfied with their service, they may contact the salon and consult with their stylist about resolving the concern. Appeasement services will only be honored for technical missteps if a client contacts the salon within one week of their original service.

No refunds or exchanges are permitted on the sale of retail products or services; no exceptions.

Deposits are required on all appointments. Deposits will be due no later than two weeks before the scheduled appointment or the appointment may not be reserved. Appointments scheduled online will require immediate deposits to confirm booking. . If a client is unable to keep their appointment and does not give us notice within 48 hours of their scheduled appointment, or does not show, the deposit will be forfeited. Pre-purchased Packages and Groupon Vouchers will be held as deposits for applicable clients.

If a client books an appointment online and needs to make a change, it is best to contact the salon so your deposit is not affected.

Please arrive with dry, lightly detangled hair. No heavy products.

An additional detangling fee will be applied if more than 10 minutes are spent detangling.

We make every effort to prepare your stylist’s schedule so that clients can be serviced on time and receive the full attention of their stylist, so in the unfortunate event you are not able to arrive within 15 minutes of your scheduled appointment time, you may be asked to reschedule. Alternatively, if a stylist is behind on their daily schedule, we will make every effort to notify clients of schedule changes that might be necessary as soon as possible. This should only occur in unforeseen circumstances as we do not double-book our stylists.

No outside food is permitted in the salon. We offer light refreshments as a courtesy.

Children and guests are not permitted to accompany clients to their scheduled appointments. Our salon has a limited amount of space for clients awaiting scheduled appointments and our stylist stations are not suited to accommodate guests. To avoid unnecessary danger and a distraction to our team members, guests and children are not permitted to attend salon appointments unless they are also scheduled to receive services. If a client is unable to make arrangements for their guests or their children, we kindly request that you reschedule your appointment.

Offers on Groupon are only redeemable for clients who have not received services with us in the last 12 months. Clients may not redeem more than one voucher per year. Vouchers may only be redeemed for the services and stylist listed in the offer, and a client who wishes to redeem a Groupon offer must disclose this at the time of booking. Vouchers presented at checkout that weren't disclosed at booking will not be accepted, and the full price of the service will be due. Clients redeeming Groupon vouchers should anticipate additional charges. NO GROUPON IS FOR CURLY GIRL SERVICES OF ANY KIND.