Salon Information + POlicies
Before your appointment at Versus, please review our salon policies to ensure your experience with us exceeds your expectations.
Deposits may be required on appointments exceeding three hours in booking length and will be due no later than one week before the scheduled appointment. One reschedule is permitted without penalty. Services booked online that require a deposit (as noted) will not be confirmed until a deposit has been received.
We offer a one-time forgiveness for clients who do not arrive to a scheduled appointment, or clients who need to cancel within one business day of their scheduled appointment time, for those times when life happens. After the one-time forgiveness, clients will be asked to leave a $50 deposit or prepay for services on future bookings as a courtesy to our stylists and our standby clients.
We make every effort to prepare your stylist’s schedule so that clients can be serviced on time and receive the full attention of their stylist, so in the unfortunate event you are not able to arrive within 15-minutes of your scheduled appointment time, you may be asked to reschedule.
If a client is unsatisfied with their service, they may contact the salon and consult with their stylist about resolving the concern. Appeasement services will only be honored for technical missteps if a client contacts the salon within one week of their original service.
No refunds or exchanges are permitted on the sale of retail products.
BOOKING YOUR APPOINTMENT
Please disclose all services you are hoping to receive at the time of booking your appointment so that the appropriate amount of time can be allotted. Services requested at the time of the appointment may be declined to ensure your stylist stays on schedule.
No outside food is permitted in the salon. We offer light snacks and refreshments as a courtesy.
Children and guests are not permitted to accompany clients to their scheduled appointments. Our salon has a limited amount of space for clients awaiting scheduled appointments and our stylist stations are not suited to accommodate guests. To avoid unnecessary danger and a distraction to our team members, guests and children are not permitted to attend salon appointments unless they are also scheduled to receive services. If a client is unable to make arrangements for their guests or their children, we kindly request that you reschedule your appointment.
All of our stylists offer complimentary 15-minute consultations for clients who wish to ask questions about their hair care or styling options.
Consultations are required before booking all braiding, weave, extensions, and lightening services.
Offers on Groupon are only redeemable for clients who have not received services with us in the last 12 months. Clients may not redeem more than one voucher per year. Vouchers may only be redeemed for the services listed in the offer and a client who wishes to redeem a Groupon offer must disclose this at the time of booking. Vouchers presented at checkout that were not disclosed on booking will not be accepted and the full price of the service will be due.